Shipping policy
Shipping is on us
Every order, anywhere in India. No minimum, no small print, and it makes no difference whether you pay online or at your door — we never charge you for delivery.
Getting it to you
- We pack and send within 2 business days. Your piece is checked by hand before it goes.
- A tracking number reaches you the moment it ships.
- In India, expect it in 5 to 7 business days. Further afield, a little longer — customs sets its own pace.
- Do double-check your address and phone number at checkout. A typo there is the single most common reason an order runs late.
Paying at your door
- Cash on Delivery is available across India.
- A flat ₹110 per order is paid online when you place it — not per piece, so a bigger order costs no more.
- The rest travels with your box and goes to the courier when it arrives.
- So a ₹1,499 belt on COD comes to ₹1,609 — ₹110 now, ₹1,499 at the door.
- Paying online by UPI, card or netbanking? There is nothing extra to pay at any stage.
Ordering from abroad
- Europe: ₹2,375 flat.
- United Kingdom, United States, Canada, Singapore and the UAE: ₹2,700 flat.
- The rate is added automatically at checkout, and it is the same whether you order one piece or five — so if you have been eyeing a second colour, this is the moment.
- Customs duties or import taxes, if your country charges them, are yours to settle.
- Cash on Delivery is not available on international orders.
- Somewhere not on that list? Say hello on WhatsApp at +91 98181 89939 and we will work it out before you pay a rupee.
Changed your mind?
- Cancel any time before your order is dispatched.
- Message us on WhatsApp at +91 98181 89939 with your order number and we will refund everything you have paid, the ₹110 COD fee included.
Questions
WhatsApp +91 98181 89939 or write to care@urbanlilith.com. Monday to Saturday, 10am to 6pm. We usually reply within a few hours.