Privacy policy

At Urban Lilith Pvt Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make a purchase, or contact us.

1. Information We Collect

When you visit or make a purchase from our website, we may collect:

Personal details such as name, email address, phone number, and shipping address.
Payment details (processed securely through trusted payment gateways; we do not store your card information).
Browsing behavior through cookies and analytics tools for improving user experience.

2. How We Use Your Information

We use your information to:

Process orders and deliver products.
Provide customer service and respond to inquiries.
Send order confirmations, shipping updates, and promotional emails (you may opt-out at any time).
Improve our website and marketing efforts based on browsing behavior.

3. Data Protection

We implement a range of security measures to maintain the safety of your personal information. All payment transactions are encrypted and processed via secure platforms.

4. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information. We may share limited data with trusted third parties strictly for order processing, shipping, or analytics—under strict confidentiality.

6. Your Rights

You have the right to:

Access or update your personal data.
Opt out of marketing communications.
Request deletion of your data (subject to legal and transactional requirements).